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FREQUENTLY ASKED QUESTIONS

Have a question? Read through our FAQ below.

If you can't find an answer, please email our support team; We're here to help.

Any questions? Read the FAQs

Basics

How does the app indicate the number of active or completed timers?​

The badge app icon notification can indicate several different pieces of information. For example, a badge app icon on the Multitimer app will let you know how many active timers you have. So while, in a broad sense, badge app icon is typical notifications, which dictate the meaning of the number in that circle. Step 1: Open the Side Navigation menu. Step 2: Select the Settings option. Step 3: Tap the Badge box. You will know that it is changed when there is another option appearing under the Badge title, as in the images below. How to enable or disable a badge app icon on an iPhone

  • Open the Settings app.
  • Select the Notifications menu.
  • Select the app for which you would like to enable or disable a badge app icon.
  • Tap the button to the right of Badge App Icon to turn it off.



How do I change the Auto-Lock?

If you prefer to have complete control over when the app locks, you can always turn off Auto-Lock.

  • Launch Settings from the side navigation menu.
  • Tap on Auto Lock. Tap on Auto-lock several times to select the desired option.



How to configure your app color theme?

You can change the look and feel of your app in the Style box in the Settings of the app. The Style box contains a list of supported color themes. You can stay with the default choice or pick a new one - Light. For the current themes, you cannot customize the active color, the active text color, and the secondary color. Currently, you can use only the basic color themes.

  • Dark: Brings native look and feel to your app.
  • Light: Applies a bright and transparent design style to your application.



How do I participate in the application's beta program?

We are constantly developing new exciting features here at persapps.com. After a certain point in development – to see we are going to the right direction – we really need to get real feedback from you, the users! For this purpose, we have started the MultiTimer Beta Program. We will select suitable candidates to test our features before they are launched. This is your chance to get your hands on something really cool before it becomes a big thing! So, use this form to apply for the MultiTimer Beta Program. We will inform you via email if you have been selected for beta testing. It might take some days to get things rolling, so please be patient if you don’t hear from us soon. You should follow our Facebook page at https://www.facebook.com/MultiTimer for updates on any Betas we are running. In addition to this, you can also become a potential tester by joining the Program using the "Beta Testing" section within the app: Side navigation menu > Settings > Beta testing. Check out our MultiTimer Beta Program FAQ for more information. We’re really excited to hear your feedback after you have been selected for testing! Important note: Please provide the email address you use with your iTunes (App Store) account so we can properly add you to the Beta test group if you’re selected.



What is the difference between sending emails to the support team through the persapps.com site and through the application section "Send Feedback"?

The difference is that when you send message from the application settings, the developer has the ability to get a diagnostic log from you, which, in turn, helps to identify the nature of the issue and quickly find the right solution. Contact form >



Can I translate MultiTimer?

MultiTimer is officially available in English and Russian on iOS platform. You can improve the translation of the application by sending your comments to us.

Contact us >



Contact MultiTimer support

If you have any questions, please contact MultiTimer Support (in MultiTimer go to Menu > Settings > Send Feedback). We keep evolving — check out the What's New page and follow us on Twitter and Facebook to stay in touch.



Do I need to pay again to upgrade the app to Pro in my other iOS devices?

MultiTimer app supports the feature of Family sharing, but in-app purchases are not shared in Family sharing and its clearly given in Apple website. But what you can do is log in to iTunes and App Store using the ID which was used to buy the in-app purchases without having to change the primary ID of the device and still enjoy the in-app purchases.



Widgets

Switching between screens of boards with the Multitimer widget

The "Active Timers" widget displays all running or paused timers of the application.
"Multitimer" widget displays the timers of the selected board, i.e. the board that you can see immediately after the application launches. If you want to use other timers in the "Multitimer" widget, you should select another board or add timers to the current board in the MultiTimer application itself.



MultiTimer Notification Center Widgets

A widget is an extension that displays a small amount of timely, useful information or app-specific functionality in the Today pane of Notification Center. There are two types of widgets that work with the MultiTimer application:

  • Active timers - This widget is used to display all running or paused timers. The application launches when you tap on any of the timers.
  • Multitimer - This interactive widget that can duplicate the work of the main application. The timer operation and control is performed as it is done within the application.
The the time of the quick timer can be adjusted directly in the interface of the widget. Here’s how you can add widgets to the Notification Center in your device:
  • Swipe the screen to the right. This opens the Notification Center that contains all the widgets.
  • Scroll down to the bottom of the Notification Center and tap Edit.
  • Tap the + icon next to your preferred widget under the "More Widgets" section.



Apple Watch

How to set a timer on Apple Watch?

We find this is quite tricky to set up timer on the Watch. Therefore, we've simplified the process of adding timers to the watch, minimizing it to the process of transferring settings from the application on the phone to the application on the watch. Thus, once you have installed applications and synchronized devices, all configured boards and timers are mirrored on the watch.In case you need to add any of timers, you just set a timer in the app on your phone and run it on the watch.



How do I adjust a quick timer on my Apple Watch​?

Quick timer on the watch works same as in the app on your phone. To confiqure Quick timer on the watch: Step 1: Add Quick timer in the app on your phone. Step 2: Find the timer on your watch. Step 3: Set up timer length. Use the "Crown" button to adjust the length. Scroll up to add a time value or down to decrease the value. The value increment is 10 seconds.



Troubleshooting

Problems with in-app purchases

1. If the Purchase Didn't Happen
The easiest of these problems to solve is if the purchase simply didn't happen. In that case, you just need to buy the content again. You can check to make sure the purchase didn't happen using iTunes by following these steps:

  • Open iTunes
  • Click the Account menu
  • Click View My Account
  • If you're asked to log in to your Apple ID account, do so and click View Account
  • Scroll down to the Purchase History section
  • Click See All
  • Here, you'll be able to see when your most recent purchase was and what it was.
You can perform the same check using the iTunes Store or App Store apps on an iOS device: Tap the app for the kind of purchase you're checking
Tap More (iTunes) or Updates (App Store)
Tap Purchased
Tap Not on This iPhone at the top of the app. This displays purchases not currently installed on your device.
In both cases, if the item you were trying to buy isn't listed, you weren't charged for it and the purchase didn't happen.
Just head back to the iTunes or App Store and buy it like you normally would. 2. Check For Available Downloads in iTunes
In some cases, you may run into a download that begins and then stalls out before it completes. If that's the issue you're facing, you should be able to restart the download easily by following these steps:
  • Open iTunes
  • Click the Account menu
  • Click Check for Available Downloads
  • If you're asked to enter your Apple ID, do so
  • Click Check
  • If you have a purchase that didn't download at all or was interrupted, it should start to download automatically.
3. Redownload Using iCloud
If your purchase succeeded and the item you're looking for doesn't come up when you Check for Available Downloads, there's a simple solution for getting your missing content: iCloud. Apple stores all of your iTunes and App Store purchases in your iCloud account where you can easily redownload them. Step-by-step instructions on how to use iCloud to redownload apps you've purchased at iTunes—even free ones—using iCloud on the iOS.
  • To do this, begin by launching the App Store app.
  • Then tap the Updates button in the bottom right corner.
  • Tap the Purchased button at the top of the screen.
  • Here you'll see a list of all apps purchased through the iTunes account you're using on this device.
  • Select either All apps you've downloaded or just apps Not On This iPhone.
  • Apps available for download are the ones not currently installed on the device you're using. To redownload them, tap the iCloud icon next to them.
  • Apps with an Open button next to them are already on your device.
4. Get Support at iTunes
The first three options on this list should solve the problem for most users. However, if you're one of the unlucky few who's still got a problem even after trying them, you've got two options:
  • Get support from Apple's iTunes support team. For step-by-step instructions on how to do that, read this article on requesting support from the iTunes Store.
  • Use Apple's online help site to determine the best kind of support for you. This site will ask you some questions about your problem and, based on your answers, provide an article to read, a person to chat with, or a number to call.
Get help with an item purchased from the App Store, iTunes Store, or iBooks Store [Apple Support]



Notification problems

  • Check that notifications are ON in the iPhone Settings.
  • Check, whether the phone is muted.
  • Shut down MultiTimer (go to home screen, double tap home button, kill MultiTimer (swipe upwards), then go to the iPhone settings, set the alert style for MultiTimer to None.
  • Relaunch MultiTimer, go to the phone settings, set alert style back to banners.



Features

How to create a timer that starts with a delay?

You can use the delay start feature only with Countdown, Count-Up and Interval timers. Here are the instructions how to you set up a delayed start:

  • Increase the timer by tapping the "View Mode" button in the lower right-hand corner of the screen.
  • Swipe left or right on timers to select the timer you want to configure.
  • Press the button next to the Start button (the second button on the left).
  • Select the "By Time" or "By Date" tab in the Starting time form that appears.
  • Set the desired duration in units of time, or select a specific date and time at which the timer should start the main countdown.
  • Tap the "Delay Start" button. The timer will start from the delayed start period. The countdown timer is marked with the inscription "WAIT".
On iOS devices with 3D Touch display, this function can be called from the pop-up menu. This menu opens with a long press on the timer. Note:
In the "By Time" tab you can set only the delayed start of the timer. In the "By Date" tab, you can set a delayed start timer, and also specify the timer start if, for example, such a startup was supposed at a certain time in some past, but for some reason was not launched on time. For this you should have a date or time to rewind. Immediately after pressing the "Adjust Start" button, the timer will show the running timer with the recalculated duration of the main timer time.
After you have configured the date and time on the "By Date" tab, you can see the exact duration of the deferral by going to the "By Time" tab.



Export boards and timers

To share timers between devices you need to use the Export boards function. It will allow you to share timers from one device and import them on the other. Instructions:

  • Select the board with timers set on it you wish to export.
  • Tap on the Edit Board button in the upper, right-hand corner.
  • Tap the Export button in the edit toolbar.
The share sheet will appear offering a number of ways to share your board. A file with timers can be sent to any OS device, even on one that does not have an application installed. When the OS file is received, the system prompts the user to install the required application on its device.



Create a color palette with custom colors

Вы можете создать собственную пользовательскую цветовую палитру, изменив панель палитры в окне выбора цвета. You can create your own custom color palette by modifying the palette bar in the color picker window.



How do I see all my activity​?



What is the "Snooze" function?

The snooze function will give you the option of postponing the timer notification when the timer goes off. As the timer is alerting you can put it into snooze mode. If you terminate the timer, it will not sound again until the next time it is adjusted to sound according to the alert modes that you selected while setting the timer. If you snooze the timer, the alert will sound again in nine minutes. You can continue snoozing an alert indefinitely. Snoozing option



Active workout



Alert mode



Warning alert



Ringer volume



Specifying timer durations in days



Search icons



What is a command function?



WebShare

A user defined function - WebShare Plugin usage. When you activate the plugin social sharing appears after singular post. You can drag and drop social icons in different order under Settings >> Webshare. Web Share API brings the native sharing capabilities to the browser